Refund and Returns Policy

At Sakazaki Engraving India Pvt Ltd, we are committed to delivering high-quality precision-engineered products and services. As most of our offerings are custom-manufactured or made-to-order, our refund and return policy is structured accordingly.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

• The product received is damaged during transit
• The product supplied is incorrect compared to the confirmed order
• There is a manufacturing defect verified by our technical team

To be eligible for a return:

• The issue must be reported within 7 days of delivery
• The product must be unused, unaltered, and in original condition
• Original packaging, invoices, and supporting images/videos must be provided

2. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

• Custom-made or customized products
• Products manufactured as per client-approved drawings, samples, or specifications
• Used, installed, or altered products
• Products damaged due to improper handling, installation, or misuse
• Orders cancelled after production has started

3. Refund Policy

Refunds are applicable only if a return is approved by Sakazaki Global.

• Once the returned product is received and inspected, we will notify you of approval or rejection
• Approved refunds will be processed within 7–14 working days
• Refunds will be issued using the original mode of payment
• Any applicable bank or transaction charges may be deducted

4. Replacement Policy

In eligible cases, we may offer a replacement instead of a refund, depending on:

• Product availability
• Nature of the issue
• Client preference (where applicable)

Replacement timelines will be communicated after inspection and approval.

5. Shipping & Logistics

• Return shipping costs will be borne by the customer, unless the issue is due to our error
• Sakazaki Global is not responsible for damage or loss during return transit
• We recommend using an insured and trackable courier service

6. Order Cancellation

• Orders can be cancelled only before production begins
• Once manufacturing or processing has started, cancellations are not permitted
• Any cancellation requests must be submitted in writing

7. International Orders

For international shipments:

• Customs duties, taxes, and import charges are non-refundable
• Return approvals are subject to additional verification
• Shipping timelines and costs may vary based on destination

8. Contact for Returns & Refunds

For return or refund requests, please contact us with your order details:

Email: info[@]sakazaki.co.in

Subject: Refund / Return Request – Order ID

Our team will review your request and respond within 2–3 business days.

9. Policy Updates

Sakazaki Engraving India Pvt Ltd reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.